Resume

• Diagnose, install, and repair networked computers, laser printers, IP phones, and peripherals for the medical billing department at the Trauma and UDH Hospitals of the Medical Center in Rio Piedras.

• Conduct site surveys, install Category 6 cabling, RJ-45 connections, gigabit switches, and resolve Ethernet and wireless connectivity issues.

• Install and troubleshoot office and medical records software and Windows operating systems.

• Document all completed tasks on SharePoint and maintain an accurate inventory of spare parts.

• Provide recommendations for equipment upgrades, IT services, general improvements, and coordinate the procurement of spare parts, consumables, and software licenses.

• Assist users in accessing local computers, virtual workstations, and services using VMware and VPN connections, guide them on the use of Windows 11 Pro/Enterprise, Office 365, and electronic medical billing software.

• Designed personalized physical fitness and wellness programs that obtains excellent results for both in-person and remote clients using the Trainerize mobile application platform and Google Workspace.

• Created the WWW.100x35fitness.com blog and sales website using the WordPress platform, also used social media to create promotions and generate sales, resulting in an average of $12,000 in annual revenue.

• Coordinates appointments, follow-up with clients in a timely manner and maintained constant communication to keep them motivated and ensure their satisfaction, resulting in many positive reviews.

• Completed repairs and installed armor upgrades. Performed preventive maintenance and technical inspections on different types of military vehicles in Army bases ensuring their proper functionality and mission readiness.

• Maintained accurate service records using Microsoft Office applications and submitted timely status reports to superior officers on a regular basis. Supervised the tasks and duties of lower-ranked soldiers, conducted training, and ensured their needs were satisfied to maintain mission readiness.

• Volunteered to design and administer a local area network for 20 workstations that distributed a satellite Internet connection through Wi-Fi and Ethernet during a one year deployment in Kuwait. This network improved morale, helped soldiers stay in contact with their families and saved thousands of dollars in phone fees.