Passed cores 220-1101 & 220-1102.
Insert code L3D0X2S5FMFQQFGJ at http://verify.comptia.org to verify my credential.
Current Status: Available for job interview
IT technician with 16+ years of customer service experience, CompTIA A+ certified, skilled in diagnosing/resolving hardware and software issues. Trained in Active Directory management. Committed to exceptional customer service and solving problems quickly. Strong communication ability and works well under pressure.
Additionally, I have taken various online courses and utilized a homemade computer lab to create a testing environment to learn and practice computer repair, active directory management, Windows 10 Pro administration, basic network administration using Windows Server 2019, and other related skills.
Job target: Full time job in the metropolitan area of P.R. as a Computer Technician, Help Desk, Tech Support, Field Service Technician, IT Technician, Network Administrator or a similar position.
• Diagnose, install, and repair networked computers, laser printers, IP phones, and peripherals for the medical billing department at the Trauma and UDH Hospitals of the Medical Center in Rio Piedras.
• Conduct site surveys, install Category 6 cabling, RJ-45 connections, gigabit switches, and resolve Ethernet and wireless connectivity issues.
• Install and troubleshoot office and medical records software and Windows operating systems.
• Document all completed tasks on SharePoint and maintain an accurate inventory of spare parts.
• Provide recommendations for equipment upgrades, IT services, general improvements, and coordinate the procurement of spare parts, consumables, and software licenses.
• Assist users in accessing local computers, virtual workstations, and services using VMware and VPN connections, guide them on the use of Windows 11 Pro/Enterprise, Office 365, and electronic medical billing software.
• Designed personalized physical fitness and wellness programs that obtains excellent results for both in-person and remote clients using the Trainerize mobile application platform and Google Workspace.
• Created the WWW.100x35fitness.com blog and sales website using the WordPress platform, also used social media to create promotions and generate sales, resulting in an average of $12,000 in annual revenue.
• Coordinates appointments, follow-up with clients in a timely manner and maintained constant communication to keep them motivated and ensure their satisfaction, resulting in many positive reviews.
• Completed repairs and installed armor upgrades. Performed preventive maintenance and technical inspections on different types of military vehicles in Army bases ensuring their proper functionality and mission readiness.
• Maintained accurate service records using Microsoft Office applications and submitted timely status reports to superior officers on a regular basis. Supervised the tasks and duties of lower-ranked soldiers, conducted training, and ensured their needs were satisfied to maintain mission readiness.
• Volunteered to design and administer a local area network for 20 workstations that distributed a satellite Internet connection through Wi-Fi and Ethernet during a one year deployment in Kuwait. This network improved morale, helped soldiers stay in contact with their families and saved thousands of dollars in phone fees.
• Computer repair from zero, Udemy
• Laptop repair, Udemy
• CompTIA Network+. Udemy
• Hard disk repair and data recovery, Udemy
• Management of Active Directory users, groups, workstations and policies, IT Home Lab
• Windows 10 Pro administration, IT Home Lab
• Basic Network Administration using Windows Server 2019, IT Home Lab
• VMware virtualization, IT Home Lab